Legal Agreement

hbajee Terms and Conditions – Your Rights and Responsibilities

These Terms and Conditions govern your use of the hbajee platform. By registering an account or placing a bet, you confirm that you have read, understood, and agreed to everything set out below. Please take the time to read through each section carefully before you start playing.

Last Updated: January 2025

What You Need to Know at a Glance

These cards summarise the most important aspects of the hbajee Terms and Conditions. The full terms follow below — please read them in full.

You Must Be 18 or Older

hbajee is strictly for adults. You must be at least 18 years old to register an account or place any bet. Age verification may be requested at any time. Accounts found to belong to minors will be closed immediately and any balance forfeited.

One Account Per Player

Each player is permitted one account on hbajee. Duplicate accounts are not allowed under any circumstances. If multiple accounts are detected linked to the same person, all accounts may be suspended and balances reviewed pending investigation.

Withdrawals Go to Your Own Account

All withdrawals from hbajee must be made to a payment account registered in your own name. Withdrawals to third-party bKash, Nagad, or Rocket accounts are not permitted. This rule protects you and ensures your winnings reach you directly.

Bonus Terms Apply

All bonuses and promotions at hbajee come with specific wagering requirements and conditions. Attempting to abuse bonus offers — including creating multiple accounts to claim the same bonus — will result in the bonus being voided and the account reviewed.

Keep Your Account Secure

You are responsible for keeping your hbajee login credentials confidential. Do not share your password with anyone. hbajee will never ask for your password via chat or email. If you suspect unauthorised access, contact support immediately.

Responsible Gaming is Your Right

hbajee provides deposit limits, session reminders, and self-exclusion tools. You can activate these at any time from your account settings. If gaming stops being enjoyable, use these tools or contact support. Full details are on the Responsible Gaming page.

By creating an account or using any part of the hbajee platform, you confirm that you have read and agreed to these Terms and Conditions in full. If you do not agree, please do not use the platform.

01 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and hbajee ("the Platform", "we", "us"). They govern all use of the hbajee website, mobile application, and any services provided through them.

By registering an account on hbajee, making a deposit, placing a bet, or accessing any part of the platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree to any part of these Terms, you must not use hbajee.

These Terms apply alongside the hbajee Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and the platform. Where there is any conflict between these documents, these Terms take precedence unless otherwise stated.

02 Eligibility

To register and use hbajee, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

  • You must be at least 18 years of age. hbajee does not permit access to minors under any circumstances.
  • You must be accessing the platform from a jurisdiction where online gaming is not prohibited by applicable law.
  • You must not be registered on any self-exclusion list or have previously been excluded from hbajee.
  • You must be acting on your own behalf and not as an agent or representative of any third party.
  • You must not be a current employee, contractor, or close family member of an employee of hbajee or any of its affiliated companies.

hbajee reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory verification, your account may be suspended until verification is complete. Any winnings generated during a period of unverified eligibility may be withheld pending review.

It is your responsibility to ensure that your use of hbajee complies with the laws applicable in your location. hbajee does not provide legal advice and accepts no liability for any consequences arising from your use of the platform in a jurisdiction where it may be restricted.

03 Account Registration

To access real-money games and betting at hbajee, you must register an account. Registration requires a valid phone number and a password. You may also be asked to provide additional personal information for verification purposes.

When registering, you agree to:

  • Provide accurate, complete, and truthful information. Providing false information is a breach of these Terms and may result in immediate account closure.
  • Keep your registration information up to date. If your contact details change, update them in your account settings promptly.
  • Maintain the confidentiality of your login credentials. You are solely responsible for all activity that occurs under your account.
  • Notify hbajee support immediately if you suspect that your account has been accessed without your authorisation.

Each player is permitted one account only. If hbajee detects multiple accounts registered to the same individual — identified by phone number, device, IP address, payment method, or any other means — all associated accounts may be suspended. Balances held in duplicate accounts may be forfeited pending investigation.

hbajee reserves the right to decline any registration application without providing a reason.

04 Deposits and Payments

hbajee accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All deposits must be made from a payment account registered in your own name. Deposits from third-party accounts are not accepted and may be returned or held pending investigation.

Deposits at hbajee are processed instantly in most cases. If a deposit does not appear in your account balance within a reasonable time, contact support with your transaction reference number and the team will investigate promptly.

  • The minimum deposit amount is displayed on the deposit page and may vary by payment method.
  • hbajee does not charge fees on deposits, though your mobile banking provider may apply their own transaction charges.
  • Deposits are made for the purpose of gaming on the hbajee platform and may not be used for any other purpose.
  • hbajee reserves the right to refuse or reverse a deposit if there are reasonable grounds to suspect fraud, money laundering, or a breach of these Terms.

By depositing funds into your hbajee account, you confirm that the money is yours, that it has been obtained legally, and that you are not using the platform for any purpose related to money laundering or financial crime.

05 Withdrawals

You may request a withdrawal of your available balance at any time, subject to the conditions set out in this section. hbajee aims to process withdrawal requests within five minutes of approval, though processing times may vary depending on your mobile banking provider.

All withdrawals must be made to a bKash, Nagad, or Rocket account registered in your own name. Withdrawals to third-party accounts are strictly prohibited. If a withdrawal is requested to an account that does not match your registered identity, the request will be declined and your account may be reviewed.

  • The minimum withdrawal amount is displayed on the withdrawal page.
  • hbajee may request identity verification before processing a withdrawal, particularly for first-time withdrawals or amounts above a certain threshold.
  • Bonus funds are subject to wagering requirements before they can be withdrawn. See Section 6 for full details.
  • hbajee reserves the right to delay a withdrawal for up to 72 hours if additional verification is required.
  • In cases of suspected fraud or breach of these Terms, hbajee may withhold a withdrawal pending investigation. You will be notified if this occurs.

If you have not received a withdrawal within the expected timeframe, contact hbajee support with your withdrawal reference. The team will investigate and provide an update as quickly as possible.

06 Bonuses and Promotions

hbajee offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that will be communicated at the time the bonus is offered. By accepting a bonus, you agree to the terms attached to it.

General bonus conditions that apply across all hbajee promotions unless otherwise stated:

  • All bonuses carry a wagering requirement that must be met before any associated winnings can be withdrawn. The wagering requirement and eligible games will be specified in the individual bonus terms.
  • Welcome bonuses and first-deposit bonuses are available to new players only and can be claimed once per household, device, and IP address.
  • hbajee reserves the right to withdraw a bonus offer at any time before it has been claimed.
  • Bonuses that have been credited to your account but not yet wagered may be removed if they are found to have been claimed in breach of these Terms.
  • Attempting to exploit bonuses through the use of multiple accounts, coordinated play, or any other method constitutes bonus abuse and will result in the bonus being voided and the account reviewed.
  • hbajee's decision on all bonus-related matters is final.

If you have a question about a specific bonus or promotion, contact hbajee support before accepting the offer. Once a bonus has been accepted, the terms attached to it are binding.

07 Game Rules and Fair Play

All games available on hbajee are provided by licensed third-party game developers and use certified random number generators (RNG). The outcomes of all games are determined independently and cannot be influenced by hbajee, the game developer, or any player.

Published Return to Player (RTP) percentages are accurate and reflect the theoretical long-term payout rate of each game. Individual session results will vary and do not guarantee any specific outcome.

  • In the event of a technical fault during a game round, the round may be declared void and any stake returned to your account balance.
  • If a game result is displayed incorrectly due to a software error, the correct result as recorded by the game server will apply.
  • hbajee reserves the right to void any bet or game result that has been affected by a technical error, regardless of whether the error was in the player's favour.
  • Players must not use any software, tool, or method designed to gain an unfair advantage in any game. This includes but is not limited to bots, automated betting scripts, and exploit techniques.

Specific rules for individual game categories — including live casino, e-sports betting, and specialty games — are available within each game section of the platform. These rules form part of these Terms and must be followed at all times.

08 Prohibited Conduct

The following actions are strictly prohibited on the hbajee platform. Engaging in any of these activities will result in account suspension, forfeiture of balances, and may be reported to relevant authorities:

  • Registering more than one account or assisting another person in registering a duplicate account.
  • Providing false or misleading information during registration or verification.
  • Using the platform for any purpose related to money laundering, fraud, or financial crime.
  • Attempting to manipulate game outcomes through any technical or non-technical means.
  • Exploiting software bugs or errors for financial gain. Any winnings obtained through a known bug must be reported to support and will be voided.
  • Using automated software, bots, or scripts to interact with the platform.
  • Colluding with other players in live casino or multiplayer games.
  • Threatening, harassing, or abusing hbajee staff or other players through any communication channel.
  • Attempting to access another player's account without authorisation.

hbajee monitors platform activity continuously. If prohibited conduct is detected, the platform reserves the right to take immediate action without prior notice, including account closure and withholding of funds pending investigation.

09 Account Suspension and Closure

hbajee reserves the right to suspend or close any player account at any time, with or without prior notice, in the following circumstances:

  • Breach of any provision of these Terms and Conditions.
  • Suspected fraud, money laundering, or other illegal activity.
  • Failure to provide satisfactory identity verification documents when requested.
  • At the player's own request, including self-exclusion requests made through the responsible gaming tools.
  • Extended periods of account inactivity, as defined in the platform's inactivity policy.

If your account is suspended due to a suspected breach of these Terms, hbajee will conduct an investigation. During this period, access to your account and any balance held within it may be restricted. You will be notified of the outcome of the investigation and any action taken.

You may close your hbajee account at any time by contacting support. Any remaining balance at the time of closure will be returned to your registered payment account, provided that all wagering requirements have been met and no outstanding investigations are in progress.

10 Responsible Gaming

hbajee is committed to providing a safe and responsible gaming environment. The platform provides a range of tools to help players manage their activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available directly in your account settings.

If you feel that your gaming has become a problem, or if you are concerned about someone else's gaming behaviour, hbajee encourages you to use the available tools and to seek support. Full information on responsible gaming resources is available on the Responsible Gaming page.

  • Deposit limits take effect immediately upon being set and cannot be increased for a minimum cooling-off period.
  • Self-exclusion requests are processed promptly. Once a self-exclusion is active, it cannot be reversed until the selected period has elapsed.
  • hbajee will not send promotional communications to players who have activated self-exclusion.

Gaming should be an enjoyable activity. hbajee takes its responsibility to player welfare seriously and will always support players who need help managing their gaming.

11 Privacy and Data

hbajee collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms. By registering an account, you consent to the collection and use of your personal data as described in that policy.

hbajee will not sell your personal data to third parties. Data may be shared with payment processors, identity verification services, and regulatory bodies where required by law or necessary for the operation of the platform.

You have the right to request access to the personal data hbajee holds about you, to request corrections to inaccurate data, and to request deletion of your data subject to applicable legal requirements. To exercise these rights, contact hbajee support.

12 Limitation of Liability

hbajee provides the platform on an "as is" basis. While every effort is made to ensure continuous availability and accurate game results, hbajee does not guarantee that the platform will be free from interruptions, errors, or technical faults.

  • hbajee is not liable for any loss of winnings, data, or opportunity arising from platform downtime, technical errors, or circumstances beyond its reasonable control.
  • hbajee is not responsible for any losses incurred as a result of a player's failure to comply with these Terms.
  • In no event will hbajee's total liability to any player exceed the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

Nothing in these Terms limits hbajee's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

13 Changes to Terms

hbajee reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Continued use of the platform after changes have been published constitutes acceptance of the updated Terms.

For significant changes, hbajee will make reasonable efforts to notify registered players via the contact details held on their account. It is your responsibility to check this page periodically and to ensure you are aware of the current Terms.

If you do not agree to any updated Terms, you should stop using the platform and contact support to close your account. Any balance remaining at the time of closure will be returned to your registered payment account in accordance with Section 9.

14 Contact and Disputes

If you have a question about these Terms or about any aspect of your hbajee account, the first step is to contact the support team via live chat. The team is available 24 hours a day, seven days a week, and most queries are resolved in a single conversation.

If you wish to raise a formal dispute, please submit the details in writing to [email protected]. Include your account details, a clear description of the issue, and any relevant transaction references. hbajee will acknowledge your dispute within 24 hours and aim to provide a resolution within five business days.

hbajee's decision on all disputes is final, subject to any rights you may have under applicable law. These Terms are governed by the laws applicable to the platform's operating jurisdiction. Any legal proceedings arising from these Terms must be brought in the courts of that jurisdiction.

For all support queries, reach us at [email protected] or via live chat available on every page of the platform. We're here around the clock.

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